Privacy Policy

1. Overview

THYRVER LTD which sells the brand AquaFlask ("AquaFlask UK", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This notice outlines how we collect, use, share, and protect your information when you interact with us, including when you visit our website, make a purchase, or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

2. What We Collect

We may collect personal data such as:

• Name, address, email, and phone number
• Purchase history and delivery details
• Account login details (if applicable)
• Interactions via phone, email, or social media
• Information from surveys, competitions, or promotions

We usually collect this information directly from you, but may also receive data from third parties (e.g. payment providers, fraud prevention services).

3. How We Use Your Information

We use your information to:

• Process orders and deliver products
• Communicate with you about your order or enquiries
• Improve our products and services
• Send offers, promotions, or updates (if you opt in)
• Prevent fraud and comply with legal obligations

4. Sharing Your Information

We may share your personal data with:

• Trusted service providers (e.g. couriers, payment processors)
• Law enforcement or regulators if required by law
• Marketing and analytics partners (where consent is given)

We ensure all third parties handle your data securely and in accordance with UK data protection laws.

5. How We Store and Protect Your Data

Your data is stored securely using industry-standard measures such as encryption, access controls, and secure servers. While we take every reasonable step to protect your data, no online system is 100% secure.

We use Shopify as our payment processor for secure transactions. Shopify is compliant, ensuring your payment information remains confidential and protected.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Improve site functionality and performance
• Personalise your shopping experience
• Support marketing and advertising (e.g. Google, Facebook remarketing)

You can manage your cookie preferences through your browser settings at any time.

7. Your Rights

You have the right to:

• Access or correct your personal data
• Request deletion of your data (in certain cases)
• Object to or restrict processing
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below. We may ask for ID verification.

8. Contact Us

For any privacy-related questions or to make a request, contact:

📧 Email: sales@thryver.uk

We may update this notice from time to time. Please check our website for the latest version.